Gallery Monitor Job Opening

Posted: August 21, 2006

Job Title: Gallery Monitor

Department: Security

Reports to: Chief of Security

Status: Part-time

Description

The Gallery Monitor will provide security services for the exhibitions in the galleries and other public spaces in the Museum. Primary responsibilities include: protection of the artwork, protection of the building and equipment, public safety and customer service. Gallery Monitors assist Museum staff during events with set up and take down.

Essential Responsibilities

Monitor visitor activity in the galleries and other public spaces in the Museum and adjacent plazas to ensure that Museum rules are followed and that the artwork is protected.
Maintain a working knowledge of daily security operations.
Provide written reports in accordance with department requirements documenting incidents at the Museum
Provide written documentation of the daily gallery operations that include all normal and non-routine activities.
Maintain positive and productive working relationships with the security team and all staff at the Museum
Set-up and takedown furniture and equipment as appropriate for Museum after hours events.
Provide professional and courteous communications and excellent customer service for all Museum visitors. Address visitors who may not be following the Museum’s rules in a calm and respectful manner with the objective being to stop the unwanted behavior.
Provide active and creative problem solving for staff and visitor issues
Provide information on Museum exhibits and activities to visitors to enhance their experience.
Perform other duties as assigned in support of the Museum’s mission.

Minimum Qualifications

Education and Experience: Graduation from high school with 1 year customer service experience required. Museum experience preferred in addition to the following skills.

Must be able to lift a minimum of 50 pounds.
Must be able to stand and walk for extended periods of time.
Verbal and written fluency in English.
Customer service skills.
Computer proficiency.

Special Requirements

Work evenings and weekends.

Training Program

Exhibition changeover training
Exhibition training
After Hour Special Program training
Daily operation training
CPR and first aid certification
Crowd control management